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Module Title Key Models & Principles Outcome
Understanding the Numbers
  • Profit & Loss
  • Shareholders etc
  • Balance Sheet
  • End of Year Accounts
Recognising what you do and how it does impact on the bottom line is a key skill in knowing how the organisation works. Being able to grasp the basic fundamentals of the numbers raises your awareness to the bigger picture and challenges faced by organisations today. Where does the money come from and where does it go too – enables you to recognise how you can increase productivity and effectiveness of the organisation.
Creating Customer Delight
  • United Airlines
  • Brand Identity
  • Raving Fans (Ken Blanchard)
  • Social Styles
The brand we create is really important to keep competitive in this consumer world of choice and to know how to create a great customer experience is key, be it internal or external customers. Everyone is your customer. Creating a brand and understanding the impact of good and bad customer service enables you to see things from a different perspective.
Planning and Making the Most of Your Time
  • One Minute Manager meets the Monkey
  • Urgent / Important Matrix
  • PETER Principle
We always say we don’t have the time or we run out of time – so how important is it to plan, be organised and manage the time that you have. Time doesn’t change – we all have 24 hours in a day 7 days a week – so what do we do to quickly identify priorities and be able to shuffle things without forgetting things. Exploring a variety of different techniques you will find the one that works for you.
Making Great Decisions
  • OODA Loop
  • Root Cause
  • PMI
We make decisions all the time and understanding how to ensure that we make the right decision at the right time with the right people is critical in ensuring our success. By providing a variety of different tools to ensure you make the right decision you will explore which one works for you and in what situation.

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